Frequently Asked Questions

  • Are you fully insured?

    Yes, Pet Care Club is fully insured and bonded. All team members are background-checked. We maintain comprehensive insurance coverage for all pet care services throughout the Des Moines metro area.

  • Do you care for exotic pets?

    Yes, we provide in-home visits for all types of pets including dogs, cats, small mammals, and exotics. Our professional sitters can customize schedules for feeding, playtime, and companionship based on your pet's needs.

  • Can you give my pet medications?

    Yes, we offer specialized pet medical administration including oral meds, injections, and eye/ear treatments. Our team includes a trained veterinary professional on staff, and all our trained team members are experienced in safe medication techniques and dosing accuracy.

  • Do you provide overnight pet care?

    Yes, we offer dedicated overnight stays including evening and morning walks, feeding, and companionship. This service maintains your pet's routine and is especially popular for multi-pet households.

  • What's included in dog adventures?

    Dog adventures include extended outdoor sessions like hiking, park play, or neighborhood runs tailored to your dog's fitness level. These are conducted by trained handlers familiar with local parks and weather safety.

  • Do you serve Ankeny and Altoona?

    Yes, Pet Care Club serves Des Moines metro and nearby suburbs including Ankeny, Altoona, West Des Moines, Urbandale, and Ames. We provide all pet care services throughout these communities.

  • Can you transport pets to appointments?

    Yes, our pet taxi service provides safe transport to vet appointments, groomers, or daycare. We use climate-controlled vehicles with secure carriers and harnesses, with reliable insured drivers.

  • Do you offer puppy care visits?

    Yes, we provide midday puppy visits focusing on feeding, potty breaks, socialization, and positive reinforcement. This helps working families maintain consistent routines and supports early training.

  • Will I get updates during visits?

    Yes, we provide detailed updates with photos and notes after each visit. Clear communication and dependable service standards are core to our locally owned Des Moines business.

  • Are your handlers trained professionally?

    Yes, all pet handlers complete safety and animal behavior training. Our team is trained in leash etiquette, weather safety, emergency protocols, and medication administration techniques.